BuildCaptive Inc. ("we," "us," "our," or "Company") operates the Conkoa platform ("Service," "Platform," or "App"), a voice-first AI communication platform designed for construction teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company information, and contact details
- Voice Communications: Audio recordings from voice messages and commands
- Text Communications: Messages, project notes, and other text-based communications
- Documents and Files: Blueprints, project documents, images, and other files you upload
- Project Data: Construction project information, schedules, specifications, and related materials
1.2 Information Automatically Collected
- Usage Data: How you interact with the Service, including features used and time spent
- Device Information: Device type, operating system, app version, and unique device identifiers
- Log Data: IP addresses, access times, and system activity logs
2. Data Ownership and Rights
2.1 Your Data Ownership
You and your organization retain full ownership of all content you create, upload, or share through the Service.
This includes:
- All voice messages and communications
- Documents, files, and project materials
- Project data and specifications
- Any other content you provide
2.2 Our Rights to Your Data
We do not claim ownership of your content. However, you grant us a limited license to:
- Store, process, and transmit your data to provide the Service
- Use your data to operate and improve the Platform's functionality
- Access your data as necessary to provide customer support
3. Use of Your Data
3.1 Primary Uses
We use your information to:
- Provide voice-first communication services
- Power our AI agent with construction-specific knowledge
- Enable real-time translation and language services
- Facilitate team collaboration and project management
- Maintain and improve Service functionality
3.2 AI Model Training (Optional)
We may use messaging data to train and improve our AI models, but only with your explicit consent.
- Opt-In Basis: Model training using your data is entirely optional
- Company Control: Organizations can opt out at any time through their account settings
- Data Processing: When opted in, communications may be analyzed to improve AI responses and construction-specific knowledge
- No Personal Identification: Data used for training is anonymized and cannot be traced back to specific users
- Withdrawal: You may withdraw consent and opt out at any time without affecting your use of the Service
3.3 Data We Do Not Use for Training
Regardless of your opt-in status, the following data is never used for model training:
- Personal identifying information
- Proprietary project specifications
- Confidential business information
- Any data marked as confidential by users
4. Data Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information or content to third parties.
4.2 Limited Sharing Scenarios
We may share your information only in these circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: With trusted vendors who assist in Service operations (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfer: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
5. Data Security
5.1 Our Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication protocols
- Secure data centers with physical and digital protections
5.2 Limitation of Liability
While we implement robust security measures, you acknowledge that no system is completely secure. BuildCaptive Inc. shall not be liable for any data loss, breach, or unauthorized access that occurs due to:
- Circumstances beyond our reasonable control
- Force majeure events (natural disasters, cyber attacks, etc.)
- Third-party actions outside our systems
- User actions that compromise security
6. User Responsibilities
6.1 Data Appropriateness and Ownership
You are solely responsible for ensuring that:
- You own or have proper rights to all data, documents, and content you upload
- Content is appropriate and does not violate laws, regulations, or third-party rights
- You have authority to share any business or project information on behalf of your organization
- Confidential information is properly marked and handled according to your organization's policies
6.2 Prohibited Content
You may not upload or share:
- Copyrighted material without permission
- Illegal, harmful, or offensive content
- Information that violates privacy rights
- Malicious code or harmful files
6.3 Indemnification
You agree to indemnify and hold harmless BuildCaptive Inc. from any claims, damages, or losses arising from:
- Your use of the Service
- Content you upload or share
- Violations of this Privacy Policy or Terms of Service
- Your breach of any laws or third-party rights
- Any unauthorized use of your account
7. Data Retention and Deletion
7.1 Retention Period
- Active Accounts: Data retained while your account remains active
- Inactive Accounts: Data retained for up to 12 months after account closure
- Legal Requirements: Some data may be retained longer if required by law
7.2 Data Deletion
You may request deletion of your data at any time. Upon request, we will:
- Delete your personal information and content
- Remove data from active systems within 30 days
- Note: Some data may remain in backups for up to 90 days
8. International Data Transfers
Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
9. Children's Privacy
The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do:
- We will notify you via email or in-app notification
- Changes become effective 30 days after notification
- Continued use of the Service constitutes acceptance of changes
- Material changes affecting data use will require your renewed consent
11. Your Rights
Depending on your location, you may have rights to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-Out: Withdraw consent for model training or marketing communications
12. Contact Information
For privacy-related questions or concerns, contact us at:
BuildCaptive Inc.
Email: privacy@buildcaptive.com
Address: 75 McKean Dr, Stouffville ON Canada L4A 4V9
Phone: 416-526-9081
For data subject requests or privacy inquiries, please include:
- Your name and contact information
- Description of your request
- Verification of your identity
13. Governing Law
This Privacy Policy is governed by the laws of Ontario, Canada without regard to conflict of law principles.
By using the Conkoa Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.